Monday, January 7, 2008

Achieving Business Excellence

“The secret of ‘excellence’ is contained in one word – ‘passion’. If you are passionate about your work, you will always enjoy it. If you enjoy what you do, you will excel.”

“Business excellence is a relative and dynamic concept. It means exceeding any competitor on: innovation, product quality, cost competitiveness, delivery, customer satisfaction, and service.”

Pravin Rajpal in ‘Achieving Business Excellence’ (

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