Wednesday, July 30, 2008

The Persuasive Leader

“One of the hardest things about motivating others is creating a challenge that stimulates the energy and interest of bright people while keeping them anchored. If people are already reaching for the sky, you need to gently ground them without discouraging them.”

“On a personal level, I try to do this with my 13-years old daughter. She has a penchant for mathematics and frequently will work ahead, something generally to be encouraged. But then she’ll solve problems with more complex formulas than necessary. To encourage her to master the basics and learn the importance of simper solutions, I will set her little problems that require her to include basic mathematical concepts, like derivatives. The idea is to give her a little challenge that also requires discipline, imagination, and self-confidence.”

Harvard Business Review in The Persuasive Leader
“Copyright law has always had to adapt technological progress. It has coped successively with the introduction of sound recording, moving pictures, television (wireless, cable and satellite), photocopying, fax machines and audio and video cassette recorders-the last four being copying devices that enable individuals to these developments, the basic principles of copying have been maintained: that the author has the exclusive right to control the exploitations to this rule(called ‘fair use’ in US law a term that has erroneously come to be widely used elsewhere) to facilitate private study and research and what might be called ‘free speech’ – the use of copyright material for quotation, criticism, parody, etc.,- without the author’s permission. Copyright owners and their representatives, such as the CRMs or copyright collecting societies, license use of all these rights in all possible media, including the Internet. By and large, the main reward to the copyright holder is obtained through royalty payments for licences to use works in specified ways.”

Lucy Kung, Robert G. Picard, and Ruth Towse in The Internet and the Mass Media
“Physicists have tried to devise clever experiments to catch light out, and perhaps reveal its true nature, but so far they have all failed. Many are variants of young’s double-slit experiment but with components that can be switched in and out. Imagine a light source whose rays pass through two narrow slits onto a screen. With both slits open you see the familiar dark and light stripes of interference fringes. So light, as we know, is a wave. However, by dimming the light enough, at some point the level becomes so low that individual photons pass through the apparatus one by one, and a detector can catch the flashed as they arrive at the screen. Even if you do this, the photons continue to pile up into the striped interference pattern.”

Joanne Baker in 50 Physics Ideas You Need to Know

One To Nine

“Seven is also a celebrity, with fans: vices, virtues, league boots, year itches, and of course dwarves. My favourite celebrities are the legendry Seven Sleepers who slumbered in a cave through the whole of the fascinating fourth century. They woke up to find the world had given up all the stories, symbols and rites f what the Romans called religio. Unlike Christiane Kerner in the wonder Goodbye Lenin, who underwent a shorter coma, these troglodytic Christians were delighted by he turn of events.”

“But Seven is not usually so easily satisfied. Seven is the awkward customer who demands one over the odds, and comes back with the complaint that what they bought yesterday doesn’t fit after all. Seven is the number of Nature, which has so far refused to be cleared up.”

Andrew Hodges in One To Nine

Thinking Creatively at Work and more

1) Thinking Creatively at Work
2) Interrogating Development
3) International Marketing Management
4) Prostitution and Beyond

Global Sourcing: Shifting Strategies

World Class Quality and more

1) World Class Quality
2) Strategic Management
3) Indian Insurance
4) Performance Management and Development

The Best B-Schools and more

1) How Tiger Does It
2) The Best B-Schools
3) Escaping the Price-Driver Sale

The Intelligent Portfolio

EU-India Relations

Glimpses of Indian Agriculture - Vols I & II

Thursday, July 24, 2008

Lost Souls and more

1) Lost Souls
2) Diary of a Jetsetting Call Girl
3) The Reavers

Globalization and more

1) Globalization: A Multidimensional System
2) Understanding Environmental Issues
3) The Internet and the Mass Media

Olympics The India Story

A History of Ancient and Early Medieval India

Wednesday, July 23, 2008

Child Law for Social Work and more

1) Child Law for Social Work
2) The Sage Companion to the City
3) Statistics for Marketing and Consumer Research

Asian Business Customs & Manners, & European Business

1) Asian Business Customs & Manners
2) European Business Customs & Manners

Elite China

Sunday, July 20, 2008

The Innovator's Guide to Growth and more

1) Financial Intelligence for HR Professionals
2) The Innovator’s Guide to Growth
3) Ethics (for the real world)

How to write a Great Business Plan and more

1) Delegating Work
2) Executing for Results
3) Persuading People
4) Shaping Your Career
5) How to write a Great Business Plan
6) One More Time

HBR on the Persuasive Leader and more

1) HBR on The Persuasive Leader
2) HBR on Bringing Your Whole Self to Work
3) HBR on Strategic Renewal
4) HBR on Talent Management

The Ten Commandments for Business Failure

World Economic Situation and Prospects 2008, & Trinity of the South

1) World Economic Situation and Prospects 2008
2) Trinity of the South

Management Wisdom of Lord Krishna

A Handbook to Compliance Officer

Friday, July 18, 2008

Stisfied Customers Tell Three Friends, Angry Customers Tell 3,000

“Another example of a company that effectively uses a blog to express its corporate values, focus, and mission in a very real and transparent manner is Stonyfield Farm, maker of popular yogurts and other dairy-based products. Written by one of the farmers who supplies the milk that goes into Stonyfield Farm products, The Bovine Bugle blog offers visitors an informative and authentic perspective on sustainable agriculture and organic farming. And since parents, naturally, are interested in the health benefits of Stonyfield Farm products, the company created separate blog for them to “meet up, rant, offer and seek advice, or just tell us their trials and triumphs.”

“The corporate blog can also be used to help strengthen emotional ties to your company or brand. Southwest Airlines for example, encourages employee to blog not only about corporate matters but about their personal lives, too.”

Pete Blackshaw in Stisfied Customers Tell Three Friends, Angry Customers Tell 3,000

Obsessive Branding Disorder

“Someday you’ll be able to close your eyes behind the wheel and distinguish the make of a vehicle simply by the sound of the turn signal. This is but one of many anticipated sensory branding channels to command out attention in years to come. Standing in line at a fast-food to recognize where they are just by the sound that straws make as fellow patrons poke them through the lids of their drinks as fellow patrons poke them through the lids of their drinks. Today we can get a whiff of sensory branding just by walking down some grocery store aisles where we can smell a light fragrance emanating from plastic coupon dispensers.”

“Increasingly corporations are relying on sensory branding to occupy our attention spans in an effort to co-opt our consciousness. In this way, brands are lobbying for unclaimed spaces in the world around us. Close your eyes and you’ll still smell the brand. Plug your nose and you’ll still hear it. A British branding firm recently started developing undisclosed subtle scents to include inside packs of Pall Mall and lucky strike cigarettes. Korean tire manufacturer KUMHO began introducing lavender-jasmine-, and orange-scented tires in 2007.”

Lucas Conley in Obsessive Branding Disorder

The Go – Giver

“It look a full minute for the applause to die down enough for her to go on with her story.”

“I learned something that day. When I said that my life as a mom, wife and household manager left me with nothing the marketplace wanted, I was wrong. There was something else I’d learned over those years, and that was how to be a friend. How to care. How to make people feel good about themselves. And that, my friends, is something the marketplace wants very much-always has, always will.”

“The speaker at that symposium had said, Add value. I had nothing to add but myself.”

“And, apparently, that was exactly what’d been missing.”

“She paused and took a deep breath, giving her feelings a moment to settle.”’

“I’ve sold a few more homes since then,” she began, and an appreciative wave of laughter went through the audience. Everyone present knew Debra Davenport’s sales record. “A few more homes” was probably the understatement of the decade.”

Bob Burg and John David Mann in The Go – Giver

Thursday, July 17, 2008

Content is King and more

1) Content is King
2) Strategic Career Management
3) Marketing in a Nutshell

Beyond Degrees and more

1) Beyond Degrees
2) Evening is the Whole Day

Forging Ahead and more

1) Forging ahead
2) Intertwined
3) A world of difference

Monday, July 14, 2008

Cadbury's Purple Reign

Cadbury's Purple Reign

Marketing Management

Marketing Management

Export Import Management, Performance Management

1) Export Import Management
2) Performance Management

Family Wars and more

1) Family Wars
2) A Century of Trust
3) RSS, School Texts and the Murder of Mahatma Gandhi

Tourism Development Revisited and more

1) Tourism Development Revisited
2) Perspectives on Learning Disabilities in India
3) Strong Religion, Zealous Media
4) Analysing Social Opposition to Reforms
5) Supercapitalism

Reputation Management and more

1) New Strategies for Reputation Management
2) Retailing Logistics & Fresh Food Packaging
3) Business Writing Basics
4) Asian Godfathers

Tarzan and Jane and more

1) Tarzan and Jane
2) Yes!
3) Malcolm McDonald on Marketing Planning
4) Going Dutch in Beijing

Private Label and more

1) Private Label
2) Winning New Business
3) Everything you ever needed to know about Training
4) Appreciative Inquiry for Change Management

Friday, July 11, 2008

“All children love stories. Reading to themes a great way to begin your bedtime ritual-and do make it a ritual, because this will help to keep communications open when they became teenagers. During or after a story, you can pause to let a child identify his feelings about the events or characters and then talk about them. This very important, as many young people today do not seem to understand that their feelings, they lack a key controlling their behaviour. As you are reading a story about someone who experiences disappointment, for example, you may talk with your child about feelings of disappointment she has had, along with the accompanying sadness, anger, or whatever is appropriate.”

“We strongly recommend these winning times of conversation. Sadly, few young people today understand how to handle their feelings, especially anger. This lack is a primary reason for drug use, inappropriate sexual activity, and antiauthority attitude and behaviour. Many years of warm and close bedtime talks, which include gentle, relaxed sharing of feelings, can help prevent most of life’s deepest problems.”

Bedtime rituals that are warm and close, gentle and relaxed, sound just the opposite of the busy world in which so many parents live. To succeed in this goal will require setting priorities and then resisting the tyranny of the urgent. Don’t be a victim of the urgent. In the long run much of what seems so pressing right now won’t even matter. What you do with children will matter forever.”

Gary Chapman, and Ross Campbell in The Five Love Languages of Children

The business Guide to Sustainability

“Emerging opportunities. Rather than wait to be attacked, why not find ways to make positive contributions to society and build goodwill? For example, Prison Pet Partnership program designed their service for maximum benefit. They get dogs form animal shelters and give them to women prisoners who learn how to train them to be service dogs for disabled people, fetching items for someone in a wheelchair or warning an epileptic of an impending seizure. Had they designed their service any other way. Prison Pet Partnership Program would have produced fewer benefits. By design, they make valuable use of a wasted resource (unwanted dogs), create training and meaningful work for an atrisk population, provide assistance to an underserved population and provide assistance to an underserved population and protect the community with lower recidivism rated of inmates in their programme.”

“You don’t have to be a non-profit organization to have a mission to contribute to society. Starbucks, while sometimes vilified for their proliferation of stores, is trying to create a reliable market for fair-trade, shade-grown coffee. Through Conservation International, they provide premium price, long-term contracts with responsible growers who can prove they are living up to Starbuck’s sourcing guidelines. Their guidelines include environmental requirements (eg shade-grown, bird-friendly practices), social elements (eg fair labour practices) and economic expectations (eg transparency and fair pay). Starbucks are doing what can to transform the industry while only controlling about 1 per cent of the entire coffee market.”

Darcy Hitchcock, and Marsha Willard in The business Guide to Sustainability

The Last Lecture

“I wished every medical student considering oncology could see what I was seeing. I watched Dr. Wolff use semantics to phrase whatever he could in a positive light. When we asked, “How long before I die?” he answered “Your probably have three to six months of good health.” That reminded me of my time at Disney. Ask Disney World workers: “What time does the park close?” They’re supposed to answer: “The park is open until 8 p.m.”

“In a way, I felt an old sense of relief. For too many tense months, Jai and I had been waiting to see if and when the tumors would return. Now here they were, a full army of them. The wait was over. Now we could move on to dealing with whatever came next.”
“At the end of the meeting, the doctor hugged Jai and shook my hand, and Jai and I walked out together, into our new reality.”

“Leaving the doctor’s office, I thought about what I’d said to Jai in the water park in the afterglow of the speed slide. “Even if the scan results are bad tomorrow,” I had told her, “I just want you to know that it feels great to be alive, and to be here today, alive with you. Whatever news we get about the scans, I’m not going to die when we hear it. I won’t die the next day, or the day after that, or the day after that. So today, right now, well this I a wonderful day. And I want you to know how much I’m enjoying it.”
I thought about that, and about Jai’s smile.
I knew then. That’s the way the rest of my would need to be llived.”

Randy Pausch in The Last Lecture

Thursday, July 10, 2008

High Performance with High Integrity

“Integrity education and training across the globe must identify and candidly address local cultural practices that are (or appear to be) at sharp variance with the corporations’s global norms. For example, due to the tragic consequences in Europe of collaboration with ruthless, totalitarian secret police-for example, the Gestapo under the Nazis and the postwar stasi in East Germany-European employees of a certain age are reluctant to use the ombuds system to report concerns about fellow employees to the company. Frankly acknowledging that history and explaining how the ombuds system if different- information will be handled fairly and may not be used for political vendettas-begins to address a deep-seated issue.”

Ben W. Heineman JR. in High Performance with High Integrity

Customer Service and The Human Experience

“Because we all learn differently, using varied modalities reach the most people. For instance, the flipchart and Power Point slides are easily absorbed by visual people. Auditory people like hearing a lecture and listening to personal sharing (where appropriate to drive a point home). Kinesthetic people respond well to exercised and physical movement. Since no person assimilated information in just one system, using all three as well as frequent role play and interaction are most effective.”

“An important learning principle, supported by extensive research, is that people learn best when they are actively involved in the learning process. According to the National Training Institute for Applied Behavioral Science, you absorb information as follows:

10% of what you read
20% of what you hear (lecture)
30% of what you see (diagrams/displays)
50% of what you hear and see (live demos/videos/movies)
70% of what you say or write (worksheets/manuals)
90% of what you say as you do an activity (role playing real experiences).”

Dr. Rosanne D’ Ausilio and Dr. Jon Anton in Customer Service and The Human Experience

Five Future Strategies You Need Right Now

“Complexity is a powerful phenomenon that drives many management costs, most typically overheads. My experience is that for every doubling of complexity (almost no matter how complexity is measured, just as long as it is measured and measured consistently) the overhead costs per unit being measured produced increase 20 to 35 percent. Companies typically try to recover their increased costs by raising prices, increasing the volume of business, or both. These recovery efforts rarely succeed, except in the very early stages of complexity escalation, when the base is low-for example, when the product portfolio in creases from on to three. When a company has twelve offerings and bumps the number up to fourteen, it’s tough to get back the incremental costs through price and volume increases.”

George Stalk in Five Future Strategies You Need Right Now

My Experiments With Truth

“The year’s stay in Pretoria was a most valuable experience in my life. Here it was that I had opportunities of learning public work and acquired some measure of my capacity for it. Here it was that the religious spirit within me became a living force, and here too I acquired a true knowledge of legal practice. Here I learnt the things that a junior barrister learns in a senior barrister’s chamber, and here I also gained confidence that I should not after all fail as a lawyer. It was likewise here that I learnt the secret of success as a lawyer.”

“Dada Abdulla’s was no small case. The suit was for £40,000. Arising out of business transactions, it was full of intricacies of accounts. Part of the claim was based on promissory notes, and part on the specific performance of promise to deliver promissory notes. The defence was that the promissory notes were fraudulently taken and lacked sufficient consideration. There were numerous points of fact and law in this intricate case.”

M.K. Gandhi in My Experiments With Truth

Strategic Sport Marketing 2nd Edition

“One of the key issues facing the sport industry is how to encourage existing consumers to elevate their levels of involvement at the same time as introducing new consumers to sport [products and services. This is as true for recreational activities and merchandise as it is for professional sport.”

“The consumption of sport was initially thought to be analogous to a staircase. Consumers would make an initial foray into the product by purchasing a single game ticket or buying a single piece of apparel or merchandise. The consequences of an incorrect choice would not be great. Once the consumer was happy that the right decision had been made, they would increase their level of consumption to a degree with which they were comfortable: in other words, they would take a number of steps up the sport consumption staircase. Marketing, was focused on the new consumer, ignoring the contribution that an existing member, fan or participant could make to the sport or organisation. (Potentially, the satisfied customer is an organisation’s best salesperson.”

“While the staircase analogy may have had initial applicability to the sport industry, the sheer complexity of potential sport consumption choices created the need for a framework that exhibited greater flexibility and fluidity. Furthermore, the initial staircase structure did not allow for non-direct consumers on non-consumers. The frequency escalator provides a mechanism for tackling such shortcomings.”

David Shilbury, Shayne Quick, and Hans Westerbeek in Strategic Sport Marketing 2nd Edition.

Monday, July 7, 2008

Harmonic Wealth and more

1) Richi$tan
2) Tamil Pulp Fiction
3) The Toymakers
4) Michael Schumacher
5) Harmonic Wealth
6) Secrets to Happiness
7) Being in Love
8) The Wisdom of Whores

The Go-Giver and more

1) The Go-Giver
2) Clapton
3) One to Nine
4) Bonk
5) 50 Physics Ideas
6) The Powers to Lead
7) OBD
8) 1434
9) 5 Thinkings to Win

The Second World and more

1) Satisfied Customers Tell Three Friends
2) Flirting with Disaster
3) Watch Out! We are MBA
4) Who Speaks for Islam
5) The Longevity Revolution
6) The Second World

Landmark - July 6, 2008

Chindia and more

1) Financial Planning: A Ready Reckoner
2) Investing the Templeton Way
3) Chindia
4) Crucial Conversations

Butterflies Be Gone and more

1) Butterflies Be Gone
2) Entrepreneur Power Plays
3) Global Business Power Plays
4) Innovation Power Plays
5) Stocks for the Long Run

Sunday, July 6, 2008

The Pixar Touch

“In production, Monsters, Inc. differed from earlier Pixar features in that each main character had its own lead animator: Johan Kahrs on Sulley, Andrew Gordon on Mike, and Dave De Van on Boo. Kahrs found that the bearlike quality of Goodman’s voice provided an exceptionally good fit with the character. He faced a difficult challenge, however, in dealing with Sulley’s sheer mass; traditionally, animators conveyed a figure’s heaviness by giving it slower, more belabored movement, but Kahrs was concerned that such an approach to a central character would give the film a sluggish feel. Like Goodman, Kahrs came to think of Sulley as a football player, one whose athletcism enabled him to move quickly in spite of his size. To help the animators with Sulley and the other large monsters, Pixar arraged for Rodger Kram, an expert at Berkeley on the locomotion of heavy mammals, to come in and lecture on the subject.”

“Adding to Sulley’s lifelike appearance was an intense effort by the technical team to refine the rendering of fur. Other production houses had tackled realistic fur, most notably Rhythm & Hues in its 1993 polar bear commercials for Coca-Cola and its talking animals, faces in Babe Monters, Inc., however required fur on a far larger scale. From the standpoint of Pixar’s engineers, the quest for fur posed several significant challenges. One was figuring out how to render the huge numbers of hairs-2,320,413 on Sulley – in a reasonable efficient way. Another was making the hairs cast shadows on other hairs. Without self-shadowing, fur or hair takes on an unrealistic flat-colored look.”

David A. Price in The Pixar Touch

The New Asian Hemisphere

“The fundamental layer of human freedom is freedom from want. A human being who cannot feed himself or his family cannot possibly be free. Famine is more damaging to human freedom than a politically closed society. To tell people who are struggling to stay alive that they are ‘free” because a distant despotic ruler has been removed will appear meaningless to them. In terms of their daily lives, “freedom” will come with liberation from the fight for survival. In this sense, the Chinese people have never enjoyed greater human freedom. The large populous society of China has suffered famines for centuries. Hundreds of millions have lived under harsh brutish conditions, struggling to find food to feed their families. As a result of China’s rapid growth over the last three decades, the number of people living in absolute poverty (under the UN definition) has fallen spectacularly from six hundred million people to slightly more than two hundred million. These four hundred million people who have been rescued from absolute poverty have never felt freer (while still living under the rule of the CCP, Whose policies have delivered this freedom to them).”

Kishore Mahbubani in The New Asian Hemisphere

The Man Who Loved China

“When the volume finally appeared, in 1956, it was almost 700 pages long. The essay on “Tantric Sexual Techniques” along took up seven full pages, and it included authoritative paragraphs showing how tenthcentury Daoist manuscripts with titles like The Book of the Mystery-Penetrating Master and Important Matters of the Jade Chamber could offer reassurance to anxious Chinese men. The manuscripts calmed them by offering messages such as “Sexual continence is as impossible as it is improper” and “Celibacy is a practice that leads to neuroses.” For titillation-probably unintended, despite Needham’s personal leanings-the same chapter in Volume II also offered a catalog of exotic Daoist bedroom behaviour from 1,000 years ago that beggars belief today.”

Simon Winchester in The Man Who Loved China

Agriculture in Developing Countries and more

1) Managing a Modern Hospital
2) Agriculture in Developing Countries
3) ICTs and Indian Social Change
4) India Macroeconomics Manual 2007

The China Price and more

1) The China Price
2) The Ultimate Sales Machine